Privacy Policy

We collect different types of information depending on how you interact with our services. Some information you provide directly, while other data is gathered automatically through your use of our platform.

Personal Information You Provide

• Contact details including name, email address, phone number, and postal address
• Account credentials when you register for our learning programs
• Payment information processed through secure third-party providers
• Educational background and professional experience for program placement
• Communication preferences and subscription choices
• Feedback, survey responses, and correspondence with our team

Automatically Collected Information

• Device information, browser type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on our site, and navigation patterns
• Referral sources and search terms used to find us
• Technical data about your device and connection

The information we collect serves specific purposes related to providing and improving our educational services. We don't use your data for unrelated purposes without your consent.

• Delivering learning programs and educational content you've enrolled in
• Processing payments and maintaining accurate financial records
• Communicating about program updates, schedule changes, and important notices
• Providing customer support and responding to your inquiries
• Improving our website functionality and user experience
• Analyzing usage patterns to develop better educational resources
• Sending relevant information about upcoming programs if you've opted in
• Complying with legal obligations and protecting our rights

Your information is stored on secure servers located in Australia. We've implemented multiple layers of protection to safeguard your data from unauthorized access, alteration, or disclosure.

Security Measures

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure password storage with advanced hashing algorithms
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Staff training on data protection and privacy practices
• Secure backup systems to prevent data loss

While we take extensive precautions, no online system is completely immune to security breaches. We encourage you to protect your account credentials and notify us immediately if you suspect unauthorized access.

We limit data sharing to essential service providers and specific circumstances where disclosure is necessary or legally required.

Third-Party Service Providers

We work with trusted companies that help us deliver our services. These providers have access only to information necessary for their specific functions and are contractually obligated to protect your data.

• Payment processors for secure transaction handling
• Email service providers for program communications
• Cloud hosting services for data storage
• Analytics platforms to understand website usage
• Learning management system providers for course delivery

Legal Requirements

We may disclose information when required by Australian law, court order, or government regulation. This includes situations where disclosure is reasonably necessary to protect our rights or the safety of others.

Under Australian privacy law, you have several rights regarding your personal information. We're committed to honoring these rights and making the process straightforward.

• Access your personal information we hold about you
• Request corrections to inaccurate or outdated data
• Ask us to delete your information in certain circumstances
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format
• Lodge a complaint about our privacy practices
• Withdraw consent for specific data processing activities

How to Exercise Your Rights

To make a request or ask questions about your data, contact us using the details provided at the end of this policy. We'll respond within 30 days and verify your identity before processing requests that involve accessing or changing personal information.

Some requests may be subject to exceptions under Australian privacy law. For example, we may need to retain certain information for legal compliance or legitimate business purposes even after you request deletion.

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. You can control cookie settings through your browser preferences.

Types of Cookies We Use

• Essential cookies required for basic site functionality
• Performance cookies to analyze site usage and identify improvements
• Functional cookies to remember your preferences
• Marketing cookies (only with your consent) for relevant advertising

Most browsers accept cookies automatically, but you can modify settings to decline cookies or alert you when websites set them. Disabling cookies may affect your ability to use certain features of our site.

We keep your information only as long as necessary for the purposes described in this policy or as required by law. Retention periods vary depending on the type of data and how it's used.

• Account information: Retained while your account is active plus seven years for tax and business records
• Financial records: Kept for seven years as required by Australian tax law
• Marketing communications: Stored until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely; individual data deleted after 26 months
• Support correspondence: Maintained for three years to improve service quality

After retention periods expire, we securely delete or anonymize your information so it can no longer identify you personally.

Our services are designed for adults seeking professional development in financial progress measurement. We don't knowingly collect information from individuals under 18 years old without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate enrollment options. If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly.

Your information is primarily stored and processed in Australia. However, some of our service providers operate from overseas locations. When we transfer data internationally, we ensure appropriate safeguards are in place.

These safeguards include contractual obligations requiring service providers to protect your data according to Australian privacy standards. We only work with providers who demonstrate strong data protection practices.

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top of this policy indicates when changes were last made. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Continuing to use our services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, please contact us to discuss your concerns or discontinue using our services.

If you're concerned about how we've handled your personal information, please contact us first. We take complaints seriously and will work with you to resolve issues quickly and fairly.

Our complaint process involves acknowledging your concern within 48 hours and providing a detailed response within 30 days. If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).